Refund & Cancellation Policy

1. Cancelling before ticketing or confirmation

If you cancel before your flight is ticketed or your hotel is confirmed, you get a full refund of any advance you paid, minus any non-refundable amount already paid to an airline or hotel on your behalf.

Any such non-refundable amount is stated in your written quotation before you pay, so you know in advance what would be held back if you cancel at this stage. If nothing has been paid to a supplier yet, the refund is in full.

2. Cancelling after ticketing or confirmation

After ticketing or confirmation, airline and hotel cancellation rules apply. Each airline and hotel has its own rules, and those rules are stated in your written quotation.

The agency passes on exactly what the supplier refunds. We do not keep any part of a supplier refund: what the airline or hotel returns to us is what we return to you, less any non-refundable supplier charges already stated in your quotation.

Some fares and hotel rates are fully non-refundable. If your booking is on such a fare or rate, your quotation will say so before you pay.

3. Visa fees

Visa fees once submitted to the embassy or operator are non-refundable. This applies even if the visa is refused, delayed, or withdrawn, because the fee is charged by the embassy or operator and is not returned to us.

If your visa application has not yet been submitted when you cancel, any visa fee you paid is refunded in full.

4. How refunds are paid, and when

Refunds are made by bank transfer to the same account the payment came from, within 7 to 14 working days of the refund being approved.

The refund is approved once the supplier confirms the cancellation and the refund amount. We will tell you the expected amount and the date we send it. If a supplier takes longer to confirm, we will keep you updated.

5. Date changes

Date changes are subject to airline and hotel charges. The charge depends on the fare and the hotel rate you booked, and we will confirm the exact charge in writing before we make the change, so you can decide whether to proceed.

If a date change is not possible on your fare or rate, we will tell you and offer the closest available alternative.

6. No-show

There is no refund for a no-show. If you do not travel on your booked date and have not contacted us to cancel or change the booking beforehand, the booking is treated as used and no refund is due.

If you are going to miss your flight or check-in, please contact us as soon as possible. We may still be able to help, but any charges are decided by the airline or hotel.

7. How to request a cancellation or date change

Email us at info@hassantravelandtours.com, message us on WhatsApp at +92 301 4816976, or call us, and give your booking reference and the change you need. We will confirm the applicable charges and the refund amount in writing before we proceed.

Please keep your booking reference safe. You can track your booking status any time on our Track Booking page.